1. What is Culdesac's standard cancellation policy?
a) Hourly Service: A service fee equal to the total trip cost will be charged for any cancellation made less than 24 hours prior to scheduled pick up time in the Washington, D.C. Metropolitan area -or- less than 48 hours if outside the metro area. Culdesac Chauffeur Service LLC is not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the above Cancellation Policy.
b) Airport/Train/Point-to-Point Transfers: A service fee equal to the total trip cost will be charged for any cancellation made less than 2 hours prior to scheduled pick up time in the Washington, D.C. Metropolitan area -or- less than 4 hours if outside the metro area. Culdesac Chauffeur Service LLC is not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the above Cancellation Policy.
2. What methods of payment does Culdesac accept?
We accept all major credit and debit cards, including American Express. Cash or personal check are not acceptable payment options for any services rendered and will only be recognized as additional gratuity for the driver.
3. How do I pay for the service?
There are three standard methods to make a payment for your transaction. First is to make a payment over the phone using a credit card. Second, direct billing accounts can be created for corporate and business clients. Third is to book and pay online with our forthcoming website updates (stay tuned!)
4. When will my credit card be charged?
Balances are to be pre-authorized or charged in full to the electronic payment option on file on the charter date before the beginning of the prearranged time.
5. How can I obtain a receipt for my charges?
We provide automatic receipts for all charges via email. Account holders will be provided with detail invoices.
6. Does Culdesac offer corporate or business accounts?
Yes, we have great working relationships with corporate accounts across the country including businesses large and small.
7. How do I make a reservation?
You may make a reservation by calling our office locally (301-658-2112) or toll-free (877-542-2112), via email @ [email protected] or online by clicking "book now!"
8. How far in advance should I make a reservation?
This does vary based on the time of year. Sedan and SUV reservations can be made day-of, however within 24 hours we suggest calling our office to book. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be reserved well in advance of the event date.
9. What features are included in a limousine and luxury bus?
We provide complimentary water, cups, glasses and ice. The vehicles feature premium sound and the ability to play music or video via bluetooth or aux cable.
10. What is Culdesac's damage and sanitation fee?
The client assumes full financial liability for any damage to the limousine, or other vehicles, caused during the time of rental by any member of their party. Carpet or seat burn fees are $100 per affected area, the sanitation fee is $250, and sunroof damage/replacement fee is $450.
11. Is smoking in the vehicles allowed?
All of Culdesac's vehicles are strictly non-smoking. Smoking is not permitted in any of our limousines or other vehicles. Termination of charter will result if the client is seen lighting or smoking any apparatus including electronic devices.
12. Should I tip my chauffeur?
Standard 20% gratuity is included in all of our charges, for your convenience; however, any additional gratuity is appreciated.
13. What are Culdesac's procedures on waiting time and how much is the waiting time charge?
a) AIRPORT & TRAIN TRANSFERS: wait-time will apply for transfers from the airport or train station 30 minutes after the flight arrives at the gate for domestic flights, and 45 minutes for international flights described on the trip sheet. Wait-time charges, for transfers to the airport or train station, will apply 15 minutes after the prearranged pick-up time has been exceeded. The client will be charged in 15-minute increments of the vehicles hourly rate plus a 5% fuel surcharge. Full charges will apply if the passenger fails to contact our office at 1-877-542-2112 if they are unable to locate their driver after the flight or train has arrived for transfer from the airport or train station and upon arrival for transfers to the airport or station.
b) POINT-TO-POIN TRANSFERS: wait-time charges will apply 15 minutes after the prearranged pick-up time has been exceeded. The client will be charged in 15-minute increments of the vehicle's hourly rate plus a 5% fuel surcharge.
c) HOURLY RESERVATIONS: overtime charges will apply after the first 15 minutes of prearranged drop-off time described at the time of confirmation. The client will thereafter be charged in 30 minute increments of the vehicle's hourly rate once the prearranged time has been exceeded.
14. Are car seats available?
Yes, at no additional charge, we will provide forward or rear-facing child seats and booster seats.
15. What is the Culdesac pet policy?
Pets must be kept in kennels during transportation within any of our vehicles.
16. Can I request a specific chauffeur?
Yes. Please contact our office and we will do our best to assign your preferred driver(s) upon request and availability.